We will carry out an inspection of all returned equipment to check for signs of use (scratches etc) that would prevent us from reselling the equipment as new. If the goods are in mint condition, a 100% refund will be issued.
If payment has been received in advance we guarantee to refund your money within 30 days of receipt of the returned goods.
Under the Consumer Protection (Distance Selling) Regulations 2000 any unused product purchased through our site can be returned within 7 days from the date of receipt for a 100% refund, if in its original condition and in the original packaging. The only exception to this is when goods have been custom-made to order, for example cut to size polycarbonate sheets, in which case we are unable to except returns. All we ask is that you pay the cost of returning the goods to us via the same method we used to originally dispatch the goods to you. Customers are solely responsible for the safe return of goods undamaged.
If, however, the goods are signed for in good condition on delivery and you later discover they are damaged, it is impossible for us to claim for any damages so we are unable to process any refunds...